Troubleshoot "Safety lock locking exception" for xTool P2
Updated Dec 21,2023
Updated Dec 21,2023

Issue description

When this issue happens, the safety lock fails to lock into the hole in the lid.

If the machine is connected with XCS in the meantime, you may see a pop-up error message showing "Safety lock locking exception" like below.

Note

Tutorial 1: Control the safety lock 

Connect P2 with a USB cable, open the browser, input the link in the address bar, and press "Enter" to control the safety lock. (Test with the lid open is supported)

Tutorial 2: Remove the casing of P2: https://support.xtool.com/article/949

 

#1 Remove the sticker

Remove the sticker shown, as it will hinder the proper securing of the safety lock into the hole on the lid.

 

#2 Check the lid

If the lid is deformed or warped in any way that prevents it from fully closing, try to restore it.

 

#3 Check for foreign objects

  • Remove the left upper cover by referring to the casing removal video tutorial in the note.
  • Check for any foreign objects and remove them.

 

#4 Check the safety lock

  1. Refer to tutorial 1 in the note for guidance. Check if you can control the safety lock as intended.
  2. If not, remove the left plate and left upper cover by referring to tutorial 2.
  3. Inspect the cables on the main control board for any signs of breakage, or unplug and reconnect the cables to make sure of a secured connection.

 

Contact us

If none of the above works, the safety lock may be faulty.

Please record a video of the problem, gather the troubleshooting steps you have taken, and get in touch with our xTool customer support team at support@xtool.com for further assistance.

 
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