Issue description

If the machine is connected with XCS in the meantime, you may see a pop-up error message showing "Safety lock unlocking exception" like below:

Note:

Tutorial 2: Remove the casing of P2: https://support.xtool.com/article/949

#2 Check for foreign objects

• Remove the left upper cover by referring to the casing removal video tutorial in the note.
• Check for any foreign objects and remove them.

#3 Check the safety lock

1. Refer to tutorial 1 in the note for guidance. Check if you can control the safety lock as expected.
2. If not, remove the left plate and left upper cover by referring to tutorial 2.
3. Inspect the cables on the main control board for any signs of breakage, or unplug and reconnect the cables to make sure of a secured connection.

Contact us

• If none of the above works, the safety lock may be faulty.
• Please record a video of the problem, gather the troubleshooting steps you have taken, and get in touch with our xTool support team at support@xtool.com for further assistance.