#1 Why does the laser hit the front or rear plate during processing?
You can reconnect the limit switch on the Y axis and make sure the connection is secure.
#2 Why can the clips be fixed in different positions of the Y axis?
Considering the size difference of 5w, 10w, and 20w lasers, if you use 20w lasers, it is recommended to install the buckle as follows
For 5w and 10w lasers, they can be mounted above or below.
#3 How to make the middle plate parallel to the front and rear plates?
You can follow the steps below to make the middle plate parallel to the front and rear plates.
1. Find the coupling shown below.
2. Use a hex wrench to loosen the fixing bolts on the coupling.
3. Hold the coupling with one hand and push the X-axis to the top with the other hand until the ends are aligned.
4. Tighten the bolts to fix the coupling.
#4 Why does the machine resonate in high-speed mode?
Note: The subsequent official increase of the 20W laser head in this range indicates that there is a resonance influence in this range:
#5 Why does the 10W laser head of D1 Pro produce no blue light and no red light?
Countermeasure: Replace the laser head. (Follow-up official add a recoverable fuse to prevent the laser short circuit problem)
(Maybe if you have a 5W：Short circuit of D1 Pro 5W laser head may cause short circuit of main board at the same time)
#6 Why does the power of the laser head drop?
1: The lens on the copper cap of the laser module is dirty.
Solution: Clean the lenses and nozzles on the laser module with an official xTool maintenance kit or an alcohol-free dust cloth.
2: The lens on the copper cap is damaged.
Solution: Replace the lens. The maintenance package provides one lens. If you need more, you can contact our after-sales services to buy.
3: Dust accumulates on the nozzle.
Solution: Clean the nozzle. It is recommended that you use an air pump.
4: The nozzle is clogged, causing the laser beam to be reflected and damaging the lens.
Solution: If you use a machine without an air pump, it is recommended that you put an xTool official sticker or other sticker on the air inlet of the nozzle, otherwise dust will adhere to the lens, which is easier to accumulate around the laser beam outlet, causing power attenuation, which in turn affects the processing performance.
Pay attention to regular cleaning of lenses: in extremely harsh use environments, clean them at least once an hour.
#7 What should we do if some D1 Pro users cannot switch devices when the XCS interface appears? (button gray)
Solution: Find in C:\ Users\ (your current username) \ AppData\ Roaming\ xTool Creative Space\ Local Storage\ leveldb and delete everything
#8 Why doesn't the machine's flame (movement, limit) alarm work?
1, Flame alarm: it takes more than three seconds for the fire to trigger the alarm.
2, movement alarm: the machine in the process of collision or violent movement will trigger the alarm.
3, limit the alarm: the machine collides with the machine frame to trigger the alarm.
#9 Why is the laser head protector so dirty?
If there is an air nozzle, it is recommended to use the official right-angle air nozzle or air nozzle plug without the use of an air pump, otherwise it will increase the speed of dust contaminating the lens or accumulating in the light outlet hole.
#10 When the Y-axis limit line is not connected, it is easy to trigger the limit alarm.
1, note that the limit plate must be connected;
#11 Why did the machine hit the rear plate during processing?
1, you can replace the X-axis assembly and the left baffle limit baffle to solve.
2, change the tie line position of the connecting line: change from the side of the X-axis profile to the top of the X-axis profile to ensure that the machine avoids interference with the tailgate during the limit operation; add a sleeve at the junction of the right Y-axis and the X-axis to avoid wire friction at this position.