Valuable Information for Troubleshooting You could Provide Us with

Article author
support
  • Updated

The information below could help a lot with troubleshooting if you may kindly provide us with when email at support@xtool.com. Thank you!

Contents:

  1. Product Serial Number (S/N)
  2. Firmware version
  3. Software version
  4. Failure video
  5. Work log
  6. Image file(s)
  7. Engraving/Cutting Parameters

1. Product Serial Number (S/N)

SN label of laserbox (at the switch of laserbox)

P1.png

2. Firmware version

Laserbox Working Hours, Firmware, Serial Number, Device state (provide photos or screenshots [Settings] - [Device])

P2.png

3. Software version

PC software version (provide photos or screenshots, top left menu - [Help] - [About])

Note: laserbox software problems, you need to provide the computer model, system version (provide computer [system information] photos or screenshots)

P3.png

4. Failure video

Fault phenomenon scenario: how did the failure happen, laserbox computer connection, phenomenon, picture or video, and the troubleshooting process and results you have made. 

5. Work Log

How to export the log: connected the machine to laserbox software, the upper left menu - [Settings] - [General] - [Work Log] - [Export]) and then change the export file name to: SN + the date of the day

P4.png

6. Image file(s)

db56817e-083e-4243-a396-e63e72ac0552.png

7. Engraving/Cutting Parameters

cutting.png                engraving.png

 

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