Valuable Information for Troubleshooting You could Provide Us with
The information below could help a lot with troubleshooting if you may kindly provide us with when email at firstname.lastname@example.org. Thank you!
- Product Serial Number (S/N)
- Firmware version
- Software version
- Failure video
- Work log
- Image file(s)
- Engraving/Cutting Parameters
1. Product Serial Number (S/N)
SN label of laserbox (at the switch of laserbox)
2. Firmware version
Laserbox Working Hours, Firmware, Serial Number, Device state (provide photos or screenshots [Settings] - [Device])
3. Software version
PC software version (provide photos or screenshots, top left menu - [Help] - [About])
Note: laserbox software problems, you need to provide the computer model, system version (provide computer [system information] photos or screenshots)
4. Failure video
Fault phenomenon scenario: how did the failure happen, laserbox computer connection, phenomenon, picture or video, and the troubleshooting process and results you have made.
5. Work Log
How to export the log: connected the machine to laserbox software, the upper left menu - [Settings] - [General] - [Work Log] - [Export]) and then change the export file name to: SN + the date of the day
6. Image file(s)
7. Engraving/Cutting Parameters
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