The Template For Product Failure Description(Laserbox P)

1. SN barcode

SN label of laserbox (at the switch of laserbox)

2. Firmware version

Laserbox Working Hours, Firmware, Serial Number, Device state (provide photos or screenshots [Settings] - [Device])

3. Software version

PC software version (provide photos or screenshots, top left menu - [Help] - [About])

Note: laserbox software problems, you need to provide the computer model, system version (provide computer [system information] photos or screenshots)

4. Failure video

Fault phenomenon scenario: how did the failure happen, laserbox computer connection, phenomenon, picture or video, and the troubleshooting process and results you have made. 

5. Work Log

How to export the log: connected the machine to laserbox software, the upper left menu - [Settings] - [General] - [Work Log] - [Export]) and then change the export file name to: SN + the date of the day

6. Export processing file

7. Engraving/Cutting Parameters