The Template For Product Failure Description(Laserbox P)

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1. SN barcode

SN label of laserbox (at the switch of laserbox)

P1.png

2. Firmware version

Laserbox Working Hours, Firmware, Serial Number, Device state (provide photos or screenshots [Settings] - [Device])

P2.png

3. Software version

PC software version (provide photos or screenshots, top left menu - [Help] - [About])

Note: laserbox software problems, you need to provide the computer model, system version (provide computer [system information] photos or screenshots)

P3.png

4. Failure video

Fault phenomenon scenario: how did the failure happen, laserbox computer connection, phenomenon, picture or video, and the troubleshooting process and results you have made. 

5. Work Log

How to export the log: connected the machine to laserbox software, the upper left menu - [Settings] - [General] - [Work Log] - [Export]) and then change the export file name to: SN + the date of the day

P4.png

6. Export processing file

file.jpg

7. Engraving/Cutting Parameters

cutting.png                engraving.png

 

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