The Template for Product Failure Description

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In order to solve the problem for you more quickly, please refer to the documentation to provide the corresponding information as much as possible.

1. Product Damage/Product Loss

Category

Required Information

Provide photos?

Damage

  1. SN barcode
  2. Pictures of broken and deformed products

  3. Logistics sweep label and production box label picture 
  4. Pictures of the outer box sealer (whether under pressure)

Yes

Loss

  1. SN barcode
  2. Logistics sweep label and production box label picture
  3. The internal picture of the product
  4. Pictures of the outer box sealer (only required if the entire kit is missing)

Yes

You can refer to the document below for the information mentioned above.

1) SN barcode(take D1 as an example)

D1-SN.jpg

2) Pictures of the outer box sealer

2.png

3) Logistics sweep label and production box label picture

123.jpg

4) The internal picture of the product

Snipaste_2022-06-24_11-50-52.jpg

5) Pictures of broken and deformed products

2. Poor Processing Results

  • Firmware version
  • Software version
  • Pictures of processing effects
  • Engraving/Cutting Parameters
  • Export processing file

You can refer to the document below for the information mentioned above.

  • D1(Click to view)
  • Laserbox Startup/Pro/Rotary(Click to view)

3. Software/Firmware issues

  • SN barcode
  • Firmware version
  • Software version
  • Failure Videos
  • Work log

You can refer to the document below for the information mentioned above.

  • D1(Click to view)
  • Laserbox Startup/Pro/Rotary(Click to view)

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