xTool M1 FAQs

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  • Updated

#1  When I download or install XCS on macOS, the system blocks it and displays a message indicating that it's malicious software. Why?

#2  I can't connect the device to my computer by using the USB cable. Why?

#3  I can't connect xTool M1 to a Mac computer by using the USB cable. Why?

#4  I can't connect the device to XCS through Wi-Fi connection. Why?

#5  I can't use the function of Process what you draw. Why?

#6  How do I cancel the processing of "Process what you draw"?

#7  The position of a pattern on the material processed is different from where it is presented in the image captured by the camera before processing. Why?

#8  I can't use the "Blade cut" function. Why?

#9  When the "Blade cut" function is used, the material can't be cut through or cut evenly. Why?

#10  The laser beams can't cut a material through. Why?

#11  No image is captured by the camera or the image can't be refreshed. What can I do?

#12  No red light for ranging is emitted. What can I do?

#13  Auto-measure fails or the result is incorrect when the "Laser flat" processing type is used. Why?

#14  When I use the "Extract" function, the image can't be fully extracted or is mistakenly extracted. Why?

#15  When I use the "Smart fill" function to process multiple materials at a time, the design elements are not duplicated or not duplicated for all the materials. Why?

#16  When I use an .svg file that is exported from Adobe Illustrator for processing, redundant lines are processed. Why?

#17  After I imported an .svg file exported from Adobe Illustrator to XCS, the size of the design elements changes. Why?

#18  The image captured by the camera of xTool M1 is overexposed. Why?

#19  The laser module doesn't emit laser beams. What can I do?

#20  When I use the "Laser flat" function, parts of a design element are missed in processing or a design element is not processed in the expected position. Why?

#21  Why is the laser engraved pattern not very clear and the edges appear wavy?

#22  When I use Rotary Attachment for processing, the design elements processed are reflected or are processed as a line. Why?

#23  Focusing fails when I use Rotary Attachment. What can I do?

#24  When I use Rotary Attachment and the "Laser cylindrical" function, parts of a design element are missed in processing or a design element is not processed in the expected position. Why?

#25  xTool M1 can hardly process transparent materials and can't event leave tracks on them. Why?

#26  After I use the Official xTool Smoke Purifier for xTool M1, the auto-measure and image error becomes larger. Why?

#27  After I use xTool M1 for laser processing, there are oil stains and scratches on the baseplate. Why?

#28  Framing can't be performed when the lid is open. Why?

#29  Why can't the characters be displayed after importing the vector file with characters designed by third-party software into XCS software?

#30  Why can't start M1?

 

#1  After I remove the baseplate for using Rotary Attachment, laser beams may get out from the bottom of xTool M1. Will they hurt my eyes?

#2  Materials are easy to slip on the cutting mat. Why?

#3  How do I remove the protective cover of the main control board?

#4  Can I disassemble xTool M1?

#5  I can't adjust the tension of the y-axis timing belt or maintain the y-axis shaft without disassembling xTool M1. What can I do?

 

  • Install and update xTool Creative Space (XCS)

  1. On Windows

  • Install XCS

  • Update XCS

Open XCS, click Settings, and then click Check for updates.

  1. On macOS

  • Install XCS

  • Update XCS

Open XCS, click Settings, and then click Check for updates.

 

  • Update the firmware of xTool M1

  1. On macOS

Connect xTool M1 to XCS and then click the Settings icon in the upper right corner.

On the Device selected window that appears, click Updates.

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  • Frequently asked questions (FAQs)

#1  When I download or install XCS on macOS, the system blocks it and displays a message indicating that it's malicious software. Why?

Possible causes: macOS may block some software due to incompatibility or unknown developer.

Solution: Use the installation of the Laserbox software as an example.

(1) Click OK.
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(2) Choose System Preferences > Security & Privacy.

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(3) Click Open Anyway.

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(4) Click Open.

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(5) Click Continue.

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(6) Click Install.

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(7) Enter your user name and password, and click Install Software.

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(8) Wait for the installation to complete and then click Close.

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#2  I can't connect the device to my computer by using the USB cable. Why?

Possible cause 1: The connectors of the USB cable are not properly inserted.

Solution: Unplug and plug the connectors of the USB cable again into the ports of your computer and device. Ensure that they are inserted in place.

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Possible cause 2: The USB cable provides no data transmission function or is damaged.

Solution: Use the USB cable delivered with your device, or use a Type-A-to-Type-B USB cable with the data transmission function.

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Possible cause 3: VPN is turned on.

Solution: After being turned on, the VPN agent software changes the IP address of your computer, causing xTool M1 to fail to access the original IP address of your computer. Turn off VPN and then try connecting the device to your computer again.

Possible cause 4: The USB port of your computer is faulty or incompatible with the device.

Solution: Use another computer

Possible cause 5: The device has not been found by the computer yet. After you connect the device to the computer and click Connect on XCS, the computer searches for available devices, which may take 20 to 60 seconds.

Solution: Wait a while for the computer to complete the search, or connect the device again and wait for the search. If the device still can't be found, refer to other possible causes and solutions.

Possible cause 6: The driver required is missing on your computer.

Solution: Install the driver and then connect the device to the computer again.

Download and uncompress the driver package, open the folder, and double-click the program applicable to your operating system, x86 for the 32-bit operating system and x64 for the 64-bit one.

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After the installation is complete, a window is displayed. Close the window, restart your computer and XCS, and then connect your device to XCS again.

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Download and install the driver. After the installation is complete, restart your computer and XCS, and then connect your device to XCS again.

 

#3  I can't connect xTool M1 to a Mac computer by using the USB cable. Why?

Possible cause: After the operating system is updated to macOS Big Sur, System Integrity Protection (SIP) is enabled, which blocks the connection.

Solution: Disable SIP and then try connecting xTool M1 to the computer again.

(1) Turn off the computer, and then hold down the command and R keys and press the power button.

The following window is displayed.

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(2) Choose Utilities > Terminal.

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(3) Enter the command csrutil disable and press Enter.

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SIP is disabled when the following message is displayed.

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(4) Restart the computer.

 

#4  I can't connect the device to XCS through Wi-Fi connection. Why?

Possible cause 1: VPN is turned on.

Solution: After being turned on, the VPN agent software changes the IP address of your computer, causing xTool M1 to fail to access the original IP address of your computer. Turn off VPN and then try connecting the device to your computer again.

Possible cause 2: The connection fails due to the Wi-Fi name and password.

Solution: It is recommended that you use only English characters and numbers in your Wi-Fi password and name. Ensure that no Chinese, Japanese, or other special symbols are included. When entering the password, you can enable the display function, so that you can view what you've entered to ensure that the password is correct.

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Possible cause 3: The connection fails due to the Wi-Fi frequency band.

Solution: Currently, xTool M1 supports only the 2.4GHz frequency band and doesn't support the 5GHz frequency band.

Possible cause 4: You are using a new Wi-Fi network that has not been set up for the device.

Solution: When using a new Wi-Fi network, you need to set up it for your device as follows:

(1) Use the USB cable to connect your device to your computer.

(2) Turn on your device.

(3) Open XCS and click Connect.

(4) Click Wi-Fi setting to set up a Wi-Fi connection.

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After being set up, your device can use the Wi-Fi network and be found by XCS every time you attempt to connect it to XCS.

Possible cause 5: xTool M1 and your computer are connected to different Wi-Fi networks.

Solution: Connect xTool M1 and your computer to the same Wi-Fi network. If you can't connect them to the same Wi-Fi network, you can perform the following steps:

(1) Enable a 2.4GHz Wi-Fi hotspot on your smart phone.

(2) Connect your computer to the hotspot.

(3) Use the USB cable to connect xTool M1 to your computer.

(4) Click Connect on XCS and click Wi-Fi setting to set up a Wi-Fi connection based on the hotspot.

After the Wi-Fi network is set up, xTool M1 and your computer are using the same network, that is, your hotspot, and thus xTool M1 can be connected to XCS.

Possible cause 6: The connection cable of the Wi-Fi antenna is in poor contact.

Solution:

(1) Remove the black protective cover of the main control board. For details about how to remove it, see "How do I remove the protective cover of the main control board?"

(2) Check whether the connection cable of the Wi-Fi antenna is loose at the port. If yes, unplug it and plug it again.

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#5  I can't use the function of Process what you draw. Why?

Possible cause 1: The material is not supported. The Process what you draw function supports only our official materials with annular signs. xTool M1 can determine the thickness and type of a material based on the annular sign.

Solution: Use our official materials with annular signs.

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Possible cause 2: The function fails due to your drawing.

Solution: xTool M1 may fail to recognize a line if its width is smaller than 2mm, its color is too light, or the ink is highly reflective. Currently, xTool M1 can recognize only red and black drawings. If you draw in another color, it may fail to or mistakenly recognize your drawing.

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Possible cause 3: Your drawing is too small.

Solution: Draw a larger pattern, ensure that its area is greater than 2mm × 2mm. xTool M1 may fail to recognize a pattern if its area is smaller than 2mm × 2mm.

Possible cause 4: The space between a red drawing and a black one is too small.

Solution: Increase the space between red and black drawings. Ensure that the space is greater than 2mm in width. If the space is too small, xTool M1 may fail to recognize the drawings or the processing may not be performed properly.

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Possible cause 5: The Process what you draw function has not been enabled in device settings.

Solution: Connect xTool M1 to XCS, click the settings icon in the upper right corner, and select the options on the Device selected window.

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Possible cause 6: The camera of xTool M1 doesn't work and can't capture any images.

Solution: Connect xTool M1 to XCS and check whether the camera can capture images. If no image is captured, perform the following steps:

(1) Remove the black protective cover of the main control board. For details about how to remove it, see "How do I remove the protective cover of the main control board?"

(2) Unplug the connection cable of the camera, and plug it again.

(3) Restart xTool M1.

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Possible cause 7: xTool M1 is recognizing your drawing.

Solution: The image recognition technology is used to implement the Process what you draw function. It takes time (generally, 10 to 20 seconds) to process data during image recognition. The more complicated a pattern is, the longer time it takes. After starting xTool M1, draw on the material to be processed, place the material in the working area, close the lid, and press the button on xTool M1. The Process what you draw function is automatically started and xTool M1 starts to recognize your drawing. After the recognition is complete, xTool M1 starts to process the material.

 

#6  How do I cancel the processing of "Process what you draw"?

Possible cause: Process what you draw is an offline function, and you can operate xTool M1 on XCS when this function is used.

Solution: Open the lid of xTool M1 and hold down the button on xTool M1 to cancel the processing of Process what you draw.

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#7  The position of a pattern on the material processed is different from where it is presented in the image captured by the camera before processing. Why?

Possible cause: xTool M1 uses a fisheye camera. Images captured by the camera are processed and presented as planar images. In the algorithm for processing the images, the images captured by the camera are processed as absolutely planar. The device, baseplate, material, and other elements, however, are not absolutely planar, which causes deviation during the processing. The farther a design element is away from the camera and the farther the surface of the material to be processed is away from the baseplate, the greater the deviation is. We are working to improve the algorithm, and the deviation will be reduced.

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Solution 1: Use the Framing function on XCS to preview the processing area and thus ensure that the expected area of the material is processed.

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Solution 2: Place the design element to be processed closer to the camera.

Solution 3: Use flat materials

Solution 4: Reduce the height of the material to be processed, for example, using a thinner material or removing the triangular prism

 

#8  I can't use the "Blade cut" function. Why?

Possible cause 1: The project file is not supported by the Blade cut function.

Solution: Use a project file supported. The Blade cut function supports only vector image formats, such as .dxf and .svg. It doesn't support bitmap images, such as .jpg or .png.

Possible cause 2: No point blade is installed. The Blade cut function is started but no cutting is performed.

Solution: xTool M1 is delivered without a point blade installed. Before using the Blade cut function, you need to fit a point blade into the blade module. For details about how to fit a point blade, go to https://support.xtool.com/hc/en-us/articles/4903824108567-How-to-Replace-the-Blade-for-M1.

 

#9  When the "Blade cut" function is used, the material can't be cut through or cut evenly. Why?

Possible cause 1: The material is mistakenly recognized.

Solution: XCS may recognize a material mistakenly, thereby using improper parameter settings. You can select your material from the Material list and then use the recommended parameter settings.

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If the material to be processed is not launched by xTool, try reducing the speed and increasing the cut pressure and the number of passes to process it.

Possible cause 2: The point blade is worn out.

Solution: Replace the point blade. A point blade may be worn out after a long-time use or due to cutting of high-hardness materials, and therefore impact the cutting performance, such as edge warp or failure to cutting through a material. For details about how to replace a point blade, go to https://support.xtool.com/hc/en-us/articles/4903824108567-How-to-Replace-the-Blade-for-M1.

Possible cause 3: The baseplate or material is not flat.

Solution: If the baseplate or material is not flat, the cutting depth is not consistent during the processing. The cut pressure varies according to cutting depth. When the cut pressure is not large enough, the material can't be cut through.

(1) If the material is not flat, replace it with a flat one.

(2) If the baseplate is slightly uneven, you can calibrate the blade module to improve the cutting performance. For details about how to calibrate the blade module, go to https://support.xtool.com/hc/en-us/articles/5311517082391-M1-Blade-Calibration-Software.

(3) If the baseplate is greatly uneven, try gently bending the distorted part to restore it and test whether it has been restored. If the problem persists, contact technical support at support@xtool.com.

 

#10  The laser beams can't cut a material through. Why?

Possible cause 1: The material is mistakenly recognized.

Solution: XCS may recognize a material mistakenly, thereby using improper parameter settings. You can select your material from the Material list and then use the recommended parameter settings.

Possible cause 2: The power and speed are not set properly.

Solution: If a material launched by xTool can't be cut through because it's dampened or distorted, or if a material launched by another manufacturer can't be cut through, you can increase the power or reduce the speed, either of which can increase the laser strength.

Possible cause 3: The lens of the laser module is dirty, reducing the laser power.

Solution: Clean the lens of the laser module. For details, see "Laser lens cleaning."

Possible cause 4: The baseplate or material is not flat.

Solution: If the baseplate or material is not flat, the strength of the laser beams falling on the surface of the material is not consistent, which impacts the processing performance.

(1) If the material is not flat, replace it with a flat one.

(2) If the baseplate is greatly uneven, try gently bending the distorted part to restore it and test whether it has been restored. If the problem persists, contact technical support at support@xtool.com.

Possible cause 5: xTool M1 doesn't work well on the material.

Solution: xTool M1 uses semiconductor laser, which doesn't work well on and even can't process some materials, such as transparent materials, metal, and ceramic. For such materials, you need to use other tools.

Possible cause 6: The material is too thick.

Solution: Increase the number of passes for processing. Due to power limitations, xTool M1 can cut through only materials (that can be cut, such as basswood and corrugated paper) of a certain thickness. For materials that are very thick, you can process them multiple times to cut them through.

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#11  No image is captured by the camera or the image can't be refreshed. What can I do?

Possible cause 1: xTool M1 is disconnected from XCS.

Solution: Check the connection of xTool M1. Connect it to XCS again.

Possible cause 2: The camera is in poor contact with the main control board.

Solution: Remove the protective cover of the main control board and unplug and plug the connection cable of the camera, as shown in the following figure. For details about how to remove the protective cover, see "How do I remove the protective cover of the main control board?"

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#12  No red light for ranging is emitted. What can I do?

Possible cause 1: The lid has been open for more than 3 minutes.

Solution: Close the lid and then open the lid again.

Possible cause 2: No red light is emitted due to the firmware of xTool M1.

Solution: Update the firmware of xTool M1. For details, see "Update the firmware of xTool M1."

Possible cause 3: The red light emitter is damaged or in poor contact with the main control board.

Solution: If no red light for ranging is emitted, the camera can't capture the red light spot and therefore can't determine the position change. You can check the connection of the red light emitter and connect it again.

(1) Remove the black protective cover of the main control board. For details about how to remove it, see "How do I remove the protective cover of the main control board?"

(2) Check whether the connection cable is damaged. If the connection cable is not damaged, unplug and plug it again, and then see whether red light is emitted.

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#13  Auto-measure fails or the result is incorrect when the "Laser flat" processing type is used. Why?

Possible cause 1: The thickness of the material is out of the processing range.

Solution: When the baseplate is not removed, xTool M1 can process a material of 0 mm to 16 mm. Auto-measure fails when the material to be processed is thicker than 16 mm. When this happens, use a material within the processing range.

Possible cause 2: The baseplate or material is not flat.

Solution:

(1) If the material is not flat, replace it with a flat one.

(3) If the baseplate is not flat, try gently bending the distorted part to restore it and test whether it has been restored. If the problem persists, contact technical support at support@xtool.com.

Possible cause 3: The baseplate is removed.

Solution: Fit the baseplate back to xTool M1 and perform auto-measure again.

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Possible cause 4: Exceptions occur in the firmware of xTool M1.

Solution: Update the firmware of xTool M1. For details, see "Update the firmware of xTool M1."

Possible cause 5: The red light for ranging is not emitted as expected.

Solution: To resolve this problem, see "No red light for ranging is emitted. What can I do?"

Possible cause 6: The camera is not working properly (no image is captured or the image can't be refreshed).

Solution: Click Photograph to refresh the image. If the image can't be refreshed, see "No image is captured by the camera or the image can't be refreshed. What can I do?"

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Possible cause 7: The material is reflective or transparent, causing the camera to fail to capture the displacement of the red light spot.

Solution: Use a caliper to measure the thickness of the material and enter the thickness on XCS.

 

#14  When I use the "Extract" function, the image can't be fully extracted or is mistakenly extracted. Why?

Note: The image recognition technology allows you to extract parts of the image captured by the camera of xTool M1 for processing.

Possible cause 1: The image to be extracted is complicated. For example, some parts are transparent or very small, making it difficult for the camera to recognize.

Solution: For a complicated image to be extracted, it is recommended that you take a picture of it and use some professional image processing software, such as Adobe Photoshop, to process it, and then import it to XCS.

Possible cause 2: The part to be extracted from the image is very similar in color to the parts around it, making it difficult for the camera to recognize.

Solution: Extract a part that is not that similar in color to the parts around it, or you can take a picture of it and use some professional image processing software, such as Adobe Photoshop, to process it, and then import it to XCS.

Possible cause 3: The lens of the camera is dirty, causing the images captured by it to be unclear or overexposed.

Solution: Clean the lens of the camera with a cotton swab moistened with alcohol.

 

#15  When I use the "Smart fill" function to process multiple materials at a time, the design elements are not duplicated or not duplicated for all the materials. Why?

Note: Adopting the same image recognition technology as the image extraction function, the smart fill function enables the device to recognize materials of the same shape, color, and specifications and process them all at once.

Possible cause 1: The baseplate is dirty or there is too much scratch on the baseplate.

Solution: Image recognition can't be properly performed if the baseplate is dirty or full of scratch. You can clean the baseplate or place a piece of tin foil on the baseplate before you process materials in batches. Ensure that the air inlet on the baseplate is not covered.

Possible cause 2: The color of the materials to be processed is too similar to that of the baseplate, making it difficult for the camera to recognize.

Solution: You can place a piece of tin foil on the baseplate (ensure that the vent on the baseplate is not covered), so that the color of the materials is different from that of the background and the camera can easily recognize them.

Possible cause 3: The lens of the camera is dirty, causing the images captured by it to be unclear or overexposed.

Solution: Clean the lens of the camera with a cotton swab moistened with alcohol.

Possible cause 4: You haven't placed your design elements on a material to be processed on XCS.

Solution: Place your design elements on any one of the materials to be processed, and then click Smart fill.

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#16  When I use an .svg file that is exported from Adobe Illustrator for processing, redundant lines are processed. Why?

Possible cause: Redundant lines are generated when you export an .svg file from Adobe Illustrator. After importing it to another software, you can see redundant lines as well.

Solution 1: Use another software to make your design and then export an .svg file from it.

Solution 2: Delete redundant lines from the .svg file exported from Adobe Illustrator.

 

#17  After I imported an .svg file exported from Adobe Illustrator to XCS, the size of the design elements changes. Why?

Possible cause: This problems is caused due to the .svg feature of Adobe Illustrator. If you open an .svg file exported from Adobe Illustrator in other software, such as AutoCAD and Rhino, the size of a design element may also change.

Solution:You can scale the graphic size in the svg file in XCS software, or export the graphic to a dxf format file with a graphic ratio of 1:1 in Adobe illustrator. The steps are as shown in the figure:mceclip1.png

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#18  The image captured by the camera of xTool M1 is overexposed. Why?

Possible cause: Smoke is generated during laser processing. Some may adhere to the surface of the lens, causing the overexposure.

Solution: Wipe the lens with a cotton swab moistened with alcohol, and then clean it with a dry cotton swab.

 

#19  The laser module doesn't emit laser beams. What can I do?

Possible cause 1: The software or firmware is not the latest version.

Solution: Update the software and firmware to the latest version, and then use the laser processing function. See whether the laser module emits laser beams.

Possible cause 2: The flexible flat cable (FFC) is in poor contact with the main control board.

Solution: Check whether the FFC is loose. If yes, unplug and plug it again.

(1) Remove the black protective cover of the main control board. For details about how to remove it, see "How do I remove the protective cover of the main control board?"

(2) Unplug the FFC: Gently pull the two ends of the black clamp up, and unplug the FFC.

(3) Plug the FFC again: Insert the connector of the FFC into the port, and press the two ends of the black clamp down with the same strength.

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Possible cause 3: The laser power is set too low.

Solution: Set the laser power to a greater value and process the material again.

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#20  When I use the "Laser flat" function, parts of a design element are missed in processing or a design element is not processed in the expected position. Why?

Possible cause 1: The coupling near the y-axis motor is loose.

Solution: Rotate the coupling to see whether it is loose. If yes, tighten it by turning the screws.

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Possible cause 2: The y-axis timing pully is not fit in place.

Solution: Loosen the coupling, fit the timing pulley in place into the slot, and then tighten the coupling.

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Possible cause 3: There is dirt and impurities on the x-axis shaft due to long-time operation without maintenance.

Solution: Maintain the shaft. For details, see "Device maintenance."

Possible cause 4: The x-axis timing pulley is loose.

Solution: Remove the baseplate of xTool M1, gently place xTool M1 upside down, and check whether the x-axis timing pulley is loose. If yes, adjust its height as required and then tighten it.
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Possible cause 5: The connection cable of the x-axis or y-axis motor is loose or in poor contact.

Solution: Unplug and plug the connection cable again.

(1) Remove the black protective cover of the main control board. For details about how to remove it, see "How do I remove the protective cover of the main control board?"

(2) Unplug and plug the motor cables shown in the following figure again.

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#21  Why is the laser engraved pattern not very clear and the edges appear wavy?

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Possible cause 1: Incorrect laser focus.

Solution: Re-measure material height or measure manually to ensure correct focus.

Possible cause 2: The image itself has low resolution.

Solution: Replace image files with higher definition for engraving.

Possible cause 3: “Lines per cm” is too low.

Solution: Increase the "Lines per cm" for reprocessing.

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Possible cause 4: The engraving processing speed is too fast.

Solution: Appropriately reduce the engraving speed.

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#22  When I use Rotary Attachment for processing, the design elements processed are reflected or are processed as a line. Why?

Possible cause: Rotary Attachment is placed in the wrong orientation.

Solution: Place Rotary Attachment in the right orientation, as shown in the following figure.

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#23  Focusing fails when I use Rotary Attachment. What can I do?

Possible cause 1: The red light spot for ranging is not at the highest point of the material to be processed.

Solution: Move Rotary Attachment to allow the highest point of the material right at the red light spot.

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Possible cause 2: You didn't place the risers according to the diameter of the material to be processed.

Solution: The material diameter supported by the risers placed horizontally is different from that supported by the risers placed vertically. If you don't place the risers according to the diameter of the material, the altitude of the material may be out of the measuring range.

When placed horizontally, the risers support materials of diameter 3–20 mm.

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When placed vertically, the risers support materials of diameter 20–70 mm.54.jfif

 

Possible cause 3: You didn't set the level of Rotary Attachment according to the diameter of the material to be processed.

Solution: The material diameter supported by Rotary Attachment varies according to its level. Set the level of Rotary Attachment according to the diameter of the material to be processed.

Rotary Attachment provides 3 levels:

    • Level 1: supporting materials of diameter 3–50 mm

    • Level 2: supporting materials of diameter 45–60 mm

Level 3: supporting materials of diameter 60–70 mmmceclip18.png

 

Possible cause 4: The material is transparent, causing the camera to fail to capture the displacement of the red light spot.

Solution: Paste a sticker on the material for focusing, or perform manual focusing. For details about manual focusing, see "M1 Manual Focusing Tutorial in Laser Cylindrical Mode."

Possible cause 5: Focusing fails due to the firmware of xTool M1.

Solution: Update the firmware of xTool M1. For details, see "Update the firmware of xTool M1."

 

#24  When I use Rotary Attachment and the "Laser cylindrical" function, parts of a design element are missed in processing or a design element is not processed in the expected position. Why?

Possible cause 1: The design elements are vector paths. When processing a vector path, the material rolls with the rollers of Rotary Attachment and may slip, causing parts of a design element are missed or a design element is not processed in the expected position.

Solution 1: Increase the friction between the material and rollers of Rotary Attachment. For example, you can attach rubber bands to the two ends of the material.

Solution 2: Convert the vector paths into bitmap images through screenshooting and use the bitmap images for processing.

Possible cause 2: The problem is caused due to mechanical faults.

Solution: Try using the Laser flat function to cut a design element, such as a pentagram, to see whether it misses some parts or processed in an unexpected position. If yes, solve the problem by referring to "When I use the 'Laser flat' function, parts of a design element are missed in processing or a design element is not processed in the expected position. Why?"

Possible cause 3: The adjustable roller of Rotary Attachment is not tightened.

Solution: Tighten the roller by turning the screw.

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#25  xTool M1 can hardly process transparent materials and can't event leave tracks on them. Why?

Possible cause: xTool M1 uses a semiconductor laser module. When processing a transparent material, the laser power can hardly be focused on its surface, and therefore can hardly leave tracks on its surface.

Solution 1: Coat the transparent material with a layer of water-soluble paint or stick a piece of laser engraver marking paper, which can be purchased on xtool.com or xTool store on Amazon.com, on the material before processing it (generally, laser engraving). After the processing is complete, you can wash the paint off or remove the laser engraver marking paper.

Solution 2: Place a piece of tin foil under the transparent material to prevent the laser beams from falling on the baseplate, increase the power, and reduce the speed to increase the laser power on the surface of the material. See whether the material can be processed in this way. If the processing still fails, stop using the material for processing. Otherwise, the device may be damaged.

 

#26  After I use the Official xTool Smoke Purifier for xTool M1, the auto-measure and image error becomes larger. Why?

Possible cause: xTool Smoke Purifier is designed for multiple xTool device models, including the very powerful P series CO2 laser engraver & cutter. It can create a large airflow. The space inside xTool M1 is almost enclosed and therefore the air pressure is low . If the airflow is set too large, the baseplate of xTool M1 may be slightly deformed due to the external air pressure, causing the error of auto-measure and the image captured by the camera.

Solution: Set the airflow of xTool Smoke Purifier to the medium or lower level.

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#27  After I use xTool M1 for laser processing, there are oil stains and scratches on the baseplate. Why?

Possible cause:

(1) Oil stains: During processing, a material is not fully burned, causing the mixing of dust particles and moisture in the air and thereby generating mixtures looking like tar.

(2) Scratches: The baseplate of xTool M1 is an aluminum sheet with a coating of black oxide. Laser beams may engrave on the coating after cutting through a material, exposing the color of the aluminum, which doesn't affect the laser processing and blade cutting performance.

Solution:

(1) Oil stains: Clean the baseplate with tissues moistened with alcohol.

(2) Scratches: Place a piece of tin foil on the baseplate before material processing, which can prevent laser beams from falling on the baseplate.

Note:

  • Try to place the tin foil flat on the baseplate, so that the measurement of material thickness is not affected.

  • Ensure that the vent on the baseplate is not covered when you place the tin foil, so that the smoke can be properly exhausted.

 

#28  Framing can't be performed when the lid is open. Why?

Possible cause: If xTool M1 performs framing when the lid is open, your eyes are exposed to laser beams, which are weak but still may hurt your eyes.

Solution: If you open the lid when xTool M1 is performing framing, it stops working and can't go to the next step. When this happens, close the lid and cancel framing on XCS.

 

#29  Why can't the characters be displayed after importing the vector file with characters designed by third-party software into XCS software?

Possible cause:Due to compatibility issues, not only XCS, but other software of the same type may also have this problem.
Solution: If the graphics designed with third-party software contains character blocks, you can convert the character blocks into outline segments and then export them as vector files. Take Adobe Illustrator as an example . The export steps are as follows:
mceclip1.pngmceclip0.png
 

#30  Why can't start M1?

Possible cause 1: The power adapter is faulty or inappropriate.
Solution: Please use a millimeter to check whether the output voltage of the power adapter meets the requirements of the machine. The rated voltage of the 10W model is 13.5V, and the rated voltage of the 5W model is 12V;
Possible cause 2: The power socket is faulty.
Solution: Please connect the machine to another power outlet and turn it on.
Possible reason 3: The circuit connection is loose.
Solution: Please check whether the power cord and adapter, adapter and M1 are properly connected, and if they are loose, they can be re-plugged to ensure that the circuit connection is normal.
Possible reason 4: The motherboard is faulty.
Solution: Please refer to "How do I remove the protective cover of the main control board?", take a video of the working conditions of the indicator lights on the motherboard, and send it to the xTool after-sales team (support@xtool.com) for analysis.
 
  • Other questions

#1  After I remove the baseplate for using Rotary Attachment, laser beams may get out from the bottom of xTool M1. Will they hurt my eyes?

xTool M1 uses a semiconductor laser module, which emits laser of wavelength 455±5 nm. The laser beams attenuate but still may hurt your eyes. It is recommended that you wear a pair of safety goggles (which can be purchased at https://store.xtool.com/collections/accessory/products/safety-goggles in xTool store) or use something to shield the laser beams.

 

#2  Materials are easy to slip on the cutting mat. Why?

Possible cause 1: The adhesive strength of the cutting mat has been decreased after long-time use.

Solution: Replace it with a new one. You can purchase the cutting mats at xtool.com after xTool M1 is launched.

Possible cause 2: You haven't removed the protective film from the cutting mat.

Solution: Remove the protective film on both sides of the cutting mat. Keep the protective film and put it back on the cutting mat each time after it is used to prolong its service life.

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Possible cause 3: You didn't use a cutting mat according to the materials to be processed.

Solution: Select a cutting mat according to the instructions for the material pack.39.png

 

#3  How do I remove the protective cover of the main control board?

(1) Unscrew the screws for fitting the baseplate and remove the baseplate. Note that the number of screws varies according to production lot.

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(2) Gently place xTool M1 upside down, unscrew the two screws shown in the following figure, and remove the protective cover.

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#4  Can I disassemble xTool M1?

No.

The laser module, camera, and thickness auto-measure function need to be calibrated when xTool M1 is assembled. Disassembling xTool M1 may cause displacement of some parts, resulting in errors when the camera or auto-measure function is used. Therefore, you are advised not to disassemble xTool M1 by yourself. If faults occur in the device and it needs to be disassembled and checked, contact xTool technical support at support@xtool.com to obtain professional disassembly guidance or send your device back to use for repair.

 

#5  I can't adjust the tension of the y-axis timing belt or maintain the y-axis shaft without disassembling xTool M1. What can I do?

Operate xTool M1 in an environment that meets its operating conditions, and you don't have to adjust the tension of the y-axis timing belt or maintain the y-axis shaft.

You can hardly modify or maintain the y-axis structure of xTool M1 without disassembling it. xTool M1 has passed the aging tests. The smoothness of the shaft and the tension of the timing belt have been tested before delivery, ensuring that each device meets the quality requirements. Therefore, you don't have to maintain the y-axis structure during daily operation. If you find that something is wrong with the y-axis structure or xTool M1 needs to be disassembled for maintenance, contact xTool technical support at support@xtool.com to obtain professional disassembly guidance or send your device back to use for repair.

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