Valuable Information for Troubleshooting You could Provide Us with

    Article author
    Support
    • Updated

    The information below could help a lot with troubleshooting if you may kindly provide us with when email at Support@xtool.com. Thank you!

    1. Software version
    2. Firmware version
    3. Product Serial Number (S/N)
    4. Computer System Information
    5. Project file(s)
    6. Problem video(s)

    1. Software version

    20220818-113144.jpg

    2. Firmware version

    image__3_.png

    3. Product Serial Number (S/N)

    You may find the Serial Number on a label attached to the Rear Plate of the machine.

    mceclip3.png

    4. Computer System Information

    Windows:

    Right-click on Start, then click on Run and Enter "dxdiag" command for System Information.

    mceclip4.png

    macOS:

    Click Go>Utilities>System Information

    mceclip8.png

    5. Project file(s)

    image__4_.png

    ______.gif

    6. Problem video(s)

    The video(s) should cover the whole operation process and the fault phenomenon.
    If the failure is not easily reproducible or it occurs at random, please describe in detail the operation performed before the failure and the failure itself.

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