Troubleshooting Guide

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support
  • Updated

Contents

#1 Why the machine can not cut through the materials ?

#2 Why the USB connection is not successful ?

#3 Why the WIFI connection is not successful ?

#4 Whe the machine can not be powered on ?

#5 How often should the machine be maintained ?

#6 There is a noise when machine is working .

#7 X axis / Y axis can not move, and there is a jittering sound.

#8 Cooling fan does not work .

#9 Cooling fan makes noise when machine is turned on .

#10 Device can notread the TF card .

#11 How the machine works offline ?

#12 How to ensure that the graphics in material engraving/cutting stay within the material ?

#13 How to deal with smoke when cutting / engraving ?

#14 Why the firmware update is not successful ?

#15 How to adjust the tightness of belt ?

#16 The machine has no limit switch, the laser beam will continue to move even when it hits around the machine .

#17 What is the function of the buttons on the main board of the machine ?

#18 Whether the laser will hurt eyes without wear the glasses ?

#19 What is the use of infrared laser head ?

#20 Why does the Apple computer download or install Laserbox software will prompt malware blocking ?

 

#1 Why the machine can not cut through the materials ?

1. Confirm if the laser head connection cable is plugged in place, you can reinsert the laser head and the motherboard plug again.

Material parameters set please refer to the article

https://support.xtool.com/hc/en-us/articles/4408827414551-Default-processing-Parameter-table-for-xTool

2. Confirm if you have refocused after changing materials, if not, please refer to following link

https://support.xtool.com/hc/en-us/articles/4408826880023-How-to-focus-the-laser-head- 

3. Make sure the platform is flat, the material surface flat, If the material &platform is not flat ,please place the device on the flat table and  change other materials that surface is flat.

4. Gradually increase the number of passes, or appropriately reduce the cutting speed

 

#2 Why the USB connection is not successful

1. Whether the computer is installed CH340 driver, if not installed USB driver, 

If not ,Please click below link download and install it

If still can not solve ,Pease download from below link;

2. Change another comouter then try to connect again,if still can not help ,do next step

3. Replace the USB cable then try again, If still can not solve ,go next step.

4. Replace the motherboard

 

#3 Why the WIFI connection is not successful

1. Ensure that when connected, close all wall software

2. Whether the WIFI name and password contain Chinese, Japanese and other languages; and other special symbols; it is recommended to use only English names and numbers.

3. Whether the network is similar to the mall needs to be verified, so that it will not be connected

4. Currently does not support 5GHZ signal, only supports 2.4GHZ signal

5. Check whether the WIFI antenna is inserted in place, whether it falls off, if there is reinsert the antenna

6. Check whether the WiFi antenna is damaged, such as damaged need to replace the WIFI antenna

 

#4 Why the machine can not be powered on ?

1. Confirm whether the adapter socket has power

2. Whether the adapter is the official adapter, if not then use the official adapter

3. Use multimeter to measure the inout voltage of mainboard . if there  is 12V input voltage but the machine will not powered on ,then need to replace the mainboard

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#5 How often should the machine be maintained ?

The slide bar is made of stainless steel, apply lubricant to the slide bar regularly to prevent rusting

 

#6 There is a noise when machine is working .

1. Check whether the table is level, the machine will be placed to the flat table, if can not be solved continue the next step

2. Check whether the machine screws are too tight or too loose, adjust to the appropriate tightness, if can not be solved continue the next step

3. Check whether there is a foreign body on the slide bar, remove clean, if can not be solved continue the next step

4. Check whether there is a gap in the contact surface

 

#7 X axis / Y axis can not move, and there is a jittering sound

1. Check whether the two ends of the motor line is inserted into place, reinsert it , if not solve go next step

2. Check if the wire epidermal damaged, motor and motherboard interface whether there is pin bending, if can not be resolved for the next step

3. Unplug the wire with a multimeter to measure the conductivity of the motherboard drive voltage output

4. If the cable is not conductive ,please replace the cable, the motherboard port no voltage output replace the motherboard

 

#8 Cooling fan does not work.

1. Reinsert the cooling fan cable

2. Check whether the laser head and the motherboard connection cable is inserted into place, shut down and reinsert it and then turn on the computer to try, if can not be solved for the next step

3. If the laser head can move normally engraving, the fan still does not work, is the fan is bad need to replace a new one

 

#9 Cooling fan makes noise when machine is turned on .

1. Check whether there is a foreign body inside the fan, remove clean, such as can not be solved for the next step

2. After shutdown and reinsert the fan plug, if can not be solved for the next step

3. Replace the fan

 

#10 Device can notread the TF card

1. Confirm whether the TF card is inserted backwards

2. Check whether the TF card gold finger rust, use alcohol to clean it

3. Check whether the motherboard TF card slot is damaged

4. Replace the TF card

5. Replace the motherboard

 

#11 How the machine works offline ?

Background: WIFI connection state, the work task is sent to the TF card, the TF to the motherboard to send data to start working.

If offline mode ,please click the machine start button to start no response, please confirm whether the last work using the WIFI connection.

After the machine is turned on, make sure the TF card is correctly inserted into the card slot and press the start button.

 

#12 How to ensure that the graphics in material engraving/cutting stay within the material ?

Since the starting point of D1 work starts from the current laser head's IR cursor position by default, in connection mode, after each click it is necessary to send

If it is exceeded, you need to move the material position to cover the laser head's trajectory, click the boundary again and observe until the laser head's trajectory is completely within the material surface area, then click the start button.

 

#13 How to deal with smoke when cutting / engraving ?

Try to put the machine in a ventilated environment to work, you can put a fan to blow the smoke to the outside

 

#14 Why the firmware update is not successful ?

If it is unsuccessful in the device power on state, please check whether the button is set at the other end

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#15 How to adjust the tightness of belt ?

First twist the tensioner fixing screw loose (Figure 1), then adjust the belt tensioning screw (Figure 2)

Clockwise derection is to adjust the tightness, counterclockwise derection is to adjust the looseness

Both sides of the belt elasticity need to be consistent, the elasticity is adjusted after the tensioner set screw twisting can be tightened.

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#16 The machine has no limit switch, the laser beam will continue to move even when it hits around the machine .

Before cutting, you need to click on the go boundary to make sure that the processed drawing does not exceed the machine's processing area  

 

#17 What is the function of the buttons on the main board of the machine ?

The button on the left is the restart switch, when pressed the machine will restart

The button on the right is the switch to upgrade the firmware, you need to toggle the button to the right to update the firmware successfully.

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#18 Whether the laser will hurt eyes without wear the glasses ?

You do not need to wear glasses, the laser head is equipped with a protective shield, direct viewing will not damage the eyes

 

#19 What is the use of infrared laser head ?

The initial position of the infrared ray is the initial position of the laser processing, not directly below the laser spot. After the processing task starts, the laser head will travel some distance to make the spot start from the infrared position.

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#20 Why does the Apple computer download or install Laserbox software will prompt malware blocking ?

 

1. Click OKin the security message window that appears.

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2. Choose System Preferences> Security & Privacy.

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3. Click to unlock the Security & Privacy preferences.

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4. Enter the user password and click Unlock.

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5. Click Open Anyway.

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6. Click Open.

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7. Keep clicking Continue.

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8. Click Install.

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9. Enter the user name and password, and click Install Software.

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10. Wait till the installation is complete and click Close.

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