How to Get a Part for Your xTool Products

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    About This Guide

    Sometimes we get asked about how people can buy replaceable parts for their xTool engravers or accessories. Whether you are to fix a problem with the device, or simply want a few spare parts at hand, this guide will tell you exactly how to get them in a few simple steps.
     

    #1 Confirm Which Way Suits You

    • If there is a problem with your device and you need a replacement part.
      • If your warranty is valid, contact us for free replacement parts.
      • If your warranty is void/expired, please refer to the steps below to place an order.
    • If there is no problem with your device and you need a spare part:
      • Please refer to the steps below to place an order.
    To learn more about the warranty: https://www.xtool.com/pages/xtool-warranty
     
    gk-getPartsFlow.png
     

    #2 Place Order on xTool Store

    You can buy parts directly from us, which is a quick and convenient way to get what you need.
    This is especially helpful if your warranty has expired, or you don't want to wait for customer support.
    Please follow the steps below. Here we use our US site as an example.
     

    Find what you need from the product listing

    1. Visit our official online store: www.xtool.com 
    2. At the top menu bar, select the "Products" tab on the left.
    3. At the drop-down page, select "xTool Accessories" at the bottom left.
    4. On the "Accessories" page, click on "View all" at the upper right corner.
    gk-fromProductListing.png
     
    The above will take you to the product page for accessories and parts.
    From here, scroll down for the replacement parts to show up, like below.
     
    gk-fromProductListing2.png
     

    Find what you need from the store search

    You can also search the entire store with the name of the part of simple some keyword like "replacement".
    1. Click on the magnifier icon at the top right of the website.
    gk-fromStoreSearch.png
    1. At the pop-up search page, enter the keyword in the search box.
    2. The search result will appear right below the search box.
    3. Click on the search result. It will lead you to the page to place an order.
    gk-fromStoreSearch2.png
     

    #3 Place Order via Customer Support

    In some circumstances, you may still need to contact customer support for a replacement/spare part.
    Please email after-sales team at support@xtool.com, a specialist will be in touch to help you.
     

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