Auto-Measurement Failed

    Article author
    Cecilia Fang
    • Updated

    Issue Description

    Click 'Auto-measurement', then XCS prompts "Auto-measure failed" or the measurement is inaccurate.
    img_v2_2b499808-237a-45a4-bbd0-f52517ee0a0g (1).jpg

    #1: Check the Lid

    Make sure the lid is closed.
     

    #2: Check the Material Thickness

    With the baseplate as the datum plane, the auto-measurement range of M1 is as follows:
    Laser flat mode: 0-16mm above the baseplate.
    Laser cylindrical and open plane mode: 16mm under the baseplate and 19mm above the baseplate.
    If the material thickness is beyond the limit, please adjust the material height.
     

    #3 Check the Light

    Avoid strong light shining directly on the lid.
    Note: The camera may fail to capture the red light spot due to strong light, and the auto-measurement fails.
     

    #4 Check the Material Type

    Place a piece of paper on the processing material or manually measure the thickness with a ruler.
    Note: Transparent, or reflective material may affect the measurement accuracy.
     

    #5 Check Auto-Measurement Calibration Data

    1. Click the gear icon at the top left corner to export the work log.
    2. Contact Customer Support for further advice.

    #6 Check the Distance-Measuring Indicator

    image - 2023-07-27T094036.489.png
    1. Turn M1 upside down and remove the motherboard protective cover with a Phillips screwdriver.
    2. Check if the connection cable end is inserted tightly into the socket.
    If yes, please replug the cable to see if the indicator is on.
    2 (5).jpg

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