The Machine Won't Process after Pressing the Start Button

    Article author
    Cecilia Fang
    • Updated

    Issue Description

    When you use XCS, get the design file ready, set the parameters, and are about to start a job, you may find nothing happens when you click on the start button. Please follow the instructions below to troubleshoot the issue.
    20230411-162449 (1).png

    #1 Check the Lid

    Make sure that the door panel is closed.
    Note: M1 won't work when the lid is open.

    #2 Check the Lid Magnet

    1. Check if the lid magnet is missing.
    2. If yes, please contact xTool customer support team for further advice.
    Note: If the magnet is missing, the device can not figure out if the lid is closed. Therefore, the device won't work.
    image - 2023-07-18T140913.242.png

    #3 Check the Hall Switch

    1. Switch the lid to see if you can hear a beep alert.
    If not, the Hall switch may be faulty.
    1. Replug the Hall switch connection cable referring to this video.

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