If you use the rotary attachment, and the engraved image is flipped horizontally compared with the image on XCS, or the engraved result is just one line. Please refer to this article to troubleshoot.
#1. Check the Placement
Make sure the rotary is placed in the way shown in the photo below.
#2: Check the Rotary Attachment
Check whether the attachment connection cable is loose or broken.
If yes, replug the cable and try again.