Hardware Abnormal Error Code diagnosis

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support
  • Updated

Contents:

1.Qx010 Abnormal water temperature

2.QX17 Cannot find camera

3.Qx020 The air pump current is abnormal

4.Qx030 Abnormal water level

5.Qx050 Air pressure is too small

6.Qx052 The low voltage version purifier is not connected

7.Qx060 RGB control board is offline

8.Qx080 The current of water pump is abnormal

9.Qx090 The current of exhaust fans are both abnormal

10.Qx131 The Y1 Board is offline

11.Qx141 X-axis limit abnormal

12.Qx142 The Y-axis limiter is abnormal

13.Qx143 The limiter is abnormal

 

Note: for more  troubleshooting summary  ,please refer to following article
Troubleshooting Summary

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Qx010 Abnormal water temperature

1.Update the firmware

Your computer needs to be connected to the Internet

Open the laserbox software

Click the menu bar in the upper left corner, click "Help" in the drop-down menu, and then click "Check for updates".

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2.Check if the purifier is too close to the host, blocked the exhaust fan (applicable when the water temperature is too high);

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3.Confirm whether the machine has been working continuously for too long (more than 3 hours), and try to restart the machine and software;

Enter the debugging interface(for windows system is 'Ctrl+F1' or 'Ctrl+Fn+F1';for MacOS is 'Command+F1'), clip the 'open button' of the water pump, and listen for the sound of running water on the left side of the machine.

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4.If there is normal sound, it means the water pump is working normally, the problem may be caused by bad connection of the water pump cable.Open the left cover to check whether the water pump interface on the Y1 board is loose or broken, replug or replace the water pump control line;

5.If there's abnormal sound, it may be caused by air entering the water pump. At this time, it is necessary to open the lid of the water tank to pressurize inside the water tank while the machine is on, and then restart the machine;

If there's no sound, it means the water pump or Y1 board is breakdown and need maintanence or replacement;

6.Open the left side cover of the machine to check whether the connecting port of the water temperature sensor to Y1 board is loose, and try to replug the cable;

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7.Replace the Y1 board (low probability of occurrence).

According to video link:

https://support.xtool.com/hc/en-us/articles/1500010790561-How-to-replace-the-Y1-board

 

QX17 Cannot find camera

1.Update the firmware

Your computer needs to be connected to the Internet

Open the laserbox software

Click the menu bar in the upper left corner, click "Help" in the drop-down menu, and then click "Check for updates".

Picture_2.png

2.Try to restart the software and machine; this could solve most of the problem,If this still can not resolve the problem, Please do the next step

 

3.Check whether the pin of camera control line was fallen off, if it is, re-plug it;

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4.Replug the camera interface on mainboard, which can also be changed to another interface;

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5.Check whether the connecting line is damaged, if it is, replace the connecting line from camera to mainboard;

Replace the mainboard. according to video link:

https://support.xtool.com/hc/en-us/articles/1500010790241-How-to-replace-the-mainboard

 

Qx020 The air pump current is abnormal

1.Your computer needs to be connected to the Internet

  1. Open the laserbox software
  2. Click the menu bar in the upper left corner, click "Help" in the drop-down menu, and then click "Check for updates".

Picture_2.png

2.Check whether the air outlet is blocked and clean it.

Air outlet is share the same hole with laser .

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3.Enter the debugging interface(for windows system is 'Ctrl+F1' or 'Ctrl+Fn+F1';for MacOS is 'Command+F1'), clip the 'open button' of air pump, and listen whether there is a rattle sound on the right side of the machine. At the same time, put your hand on the light outlet of the laser head to check if there is any wind blowing out. If there is no rattle or no wind blowing out, open the right side cover of the machine to check whether the air pump interface on the main board is loose, and re-plug the wiring. If the problem is not solved, then go to the next step;

Also if the air bump sound is quivering indicates the air bump is abnormal.

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4.Use a multimeter to measure whether the voltage output of the air pump wiring port on the mainboard is 24V. If so, it is basically judged that the air pump is breakdown and needs to be replaced; otherwise, the mainboard need to be replaced.

according to video link:

https://support.xtool.com/hc/en-us/articles/1500010790241-How-to-replace-the-mainboard

 

Qx030 Abnormal water level

1.Your computer needs to be connected to the Internet

Open the laserbox software

Click the menu bar in the upper left corner, click "Help" in the drop-down menu, and then click "Check for updates".

Picture_2.png

2.Check whether the water level is too low (below the water tank scale 5), if it is too low,the watertank is needed to fill with pure water, to make the water level rise to the scale "5" bar position;

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3.Check if the water sensor is drop off the water tank. If it does not fall off ,Continue to the next step

Open the left cover of machine, check whether the water level sensor is with red light on while the machine is running: if the red light is on, the sensor is normal; if the red light is not on, check whether the water level sensor is loose from the water tank, and whether the connecting port of the water level sensor on the Y1 board is loose, and re-plug it;

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4.Take off the water level sensor, adjust the sensitivity by turning the screw knob at the bottom, reduce the sensitivity counterclockwise, usually adjust 2 or 4 turns;

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5.Replacewater sensor,if still can not resolved ,go ahead replace the  Y1 board.

According to video link:

https://support.xtool.com/hc/en-us/articles/1500010790561-How-to-replace-the-Y1-board

 

Qx050 Air pressure is too small

  1. Update the firmware
  2. Your computer needs to be connected to the Internet
  3. Open the laserbox software
  4. Click the menu bar in the upper left corner, click "Help" in the drop-down menu, and then click "Check for updates".

Picture_2.png

  1. Take out the filter and check if the alarm disappear: if the alarm disappears, the filter may be blocked (confirmed with actual working hours); If the alarm does not disappear, it may be the hardware problem of the purifier motor, purifier small board or Y1 board, which need to be replaced.

 

Qx052 The low voltage version purifier is not connected

  1. Firstly confirm whether it is Basic (black) or Pro (white) version. If it is Basic, cancel the purifier detection on software;if it is Pro version, following the checking steps of 'Purifier air pressure is too small' (refer to the steps of QX050);

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  1. Confirm whether the control line of purifier has been stably connected to the host and try replugging.

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Qx060 RGB control board is offline

1.Update the firmware

Your computer needs to be connected to the Internet

Open the laserbox software

Click the menu bar in the upper left corner, click "Help" in the drop-down menu, and then click "Check for updates".

Picture_2.png

  1. Reboot the machine to see if system still give the error code. If still can not solve ,do next step.
  2. Open the lid and turn on machine ,Observe if the led of RGB board is lighted on from the bottom of ring button,check whether the control line of the RGB control board is loose or broken, replug or replace instead;

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  1. If only the RGB light is not on, the filling light on the right side of the machine is normal, replace the RGB small board;
  2. .If the RGB light and right LED light of machine are not on, consider the abnormal signal transmission of the mainboard, replace the mainboard or RGB control line.

Qx080 The current of water pump is abnormal

1.Update the firmware

Your computer needs to be connected to the Internet

Open the laserbox software

Click the menu bar in the upper left corner, click "Help" in the drop-down menu, and then click "Check for updates".

Picture_2.png

2.Check whether the laser tube is broken, if it is, the antifreeze liquid will flow out to the outer tube, laser tube will be visible filled with liquid, then the laser tube need to be replaced;

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3.Enter the debugging interface(for windows system is 'Ctrl+F1' or 'Ctrl+Fn+F1';for MacOS is 'Command+F1'), clip the 'open button' of the water pump, and listen for the sound of running water on the left side of the machine:

If there is normal sound, it means the water pump is working normally, the problem may be caused by bad connection of the water pump cable.Open the left cover to check whether the water pump interface on the Y1 board is loose or broken, replug or replace the water pump control line;

If there's abnormal sound, it may be caused by air entering the water pump. At this time, it is necessary to open the lid of the water tank to pressurize inside the water tank while the machine is on, and then restart the machine;

If there's no sound, it means the water pump or Y1 board is breakdown and need maintanence or replacement;

Picture_4.png

4.Replace the mainboard.

according to video link:

https://support.xtool.com/hc/en-us/articles/1500010790241-How-to-replace-the-mainboard

 

Qx090 The current of exhaust fans are both abnormal

1.Update the firmware

Your computer needs to be connected to the Internet

Open the laserbox software

Click the menu bar in the upper left corner, click "Help" in the drop-down menu, and then click "Check for updates".

Picture_2.png

2.Open the cover on left side of the machine to check whether the exhaust fan interface on Y1 board is loose and re-plug it; The two exhaust fan ports on Y1 board are universal, when a single fan came out with failure, you can try to exchange fan figure out whether there is port or fan malfunction;

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3.Use a multimeter to test whether the fan is breakdown, if it is, replace the fan;

Non-operating standard voltage:0V

Picture_4.png

Standard voltage under operating condition:24V

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4.Replace Y1 board.

According to video link:

https://support.xtool.com/hc/en-us/articles/1500010790561-How-to-replace-the-Y1-board

 

Qx131 The Y1 Board is offline

1.Update the firmware

Your computer needs to be connected to the Internet

Open the laserbox software

Click the menu bar in the upper left corner, click "Help" in the drop-down menu, and then click "Check for updates".

Picture_2.png

2.Enter the debugging interface(for windows system is 'Ctrl+F1' or 'Ctrl+Fn+F1';for MacOS is 'Command+F1'), clip the 'open button' of the water pump, and listen for the sound of running water on the left side of the machine:

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3.If there's sound proves that the Y1 board is controlled by mainboard, you can try restart the machine and Laserbox software to fix the problem;

4.If there's no sound, you need to check whether the connecting wire between Y1 board & mainboard is loose or broken, re-plug or replace the wire;

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5.Replace the Y1 board.

according to video link:

https://support.xtool.com/hc/en-us/articles/1500010790561-How-to-replace-the-Y1-board

 

Qx141 X-axis limit abnormal

1.Update the firmware

Your computer needs to be connected to the Internet

Open the laserbox software

Click the menu bar in the upper left corner, click "Help" in the drop-down menu, and then click "Check for updates".

Picture_2.png

2.Push the XYZ axis under the boot state to see if the axis is locked;

  1. If the XYZ axis does not lock, the main board needs to be replaced;
  2. If the XYZ axis is locked, it is proved that the motor has power supply, then proceed to the next step;

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3.Enter the debugging interface(for windows system is 'Ctrl+F1' or 'Ctrl+Fn+F1';for MacOS is 'Command+F1') and test the X axis separately. Click X+ and X- to check the X-axis movement on two directions;

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1.If the X-axis can only move forward, there may be problems on limiter. It is necessary to check whether the X-axis limit iron is in place and whether there is deformation. If there is, it is necessary to straighten it so that it can be aligned with the center of the photoelectric switch; Check whether the limiter is damaged: when machine is on, put a small piece of paper inside the photoelectric switch, to see if the light is normal, if the light on limiter is not on, the limiter need to be replaced;

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2If the X axis cannot move, there may be a problem with the motor of X-axis. Check whether the interface of control line of the X axis motor is loose. It is necessary to replug both ends of the X motor line/replace the X motor control line /X motor. Proceed to the next step if the problem still exist;

4.Replace the mainboard.

according to video link:

https://support.xtool.com/hc/en-us/articles/1500010790241-How-to-replace-the-mainboard

 

Qx142 The Y-axis limiter is abnormal

1.Update the firmware

Your computer needs to be connected to the Internet

Open the laserbox software

Click the menu bar in the upper left corner, click "Help" in the drop-down menu, and then click "Check for updates".

Picture_2.png

2.Push the XYZ axis under the boot state to see if the axis is locked:

If the XYZ axis does not lock, the main board needs to be replaced;

3.If the XYZ axis is locked, it is proved that the motor has power supply, then proceed to the next step;

Enter the debugging interface(for windows system is 'Ctrl+F1' or 'Ctrl+Fn+F1';for MacOS is 'Command+F1') and test the Y axis separately. Click Y+ and Y- to check the Y-axis movement on two directions;

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1.If the Y-axis can only move forward, there may be problems on limiter. It is necessary to check whether the Y-axis limit iron is in place and whether there is deformation. If there is, it is necessary to straighten it so that it can be aligned with the center of the photoelectric switch; Check whether the limiter is damaged: when machine is on, put a small piece of paper inside the photoelectric switch, to see if the light is normal, if the light on limiter is not on, the limiter need to be replaced;

2.If the Y axis cannot move, there may be a problem with the motor of Y-axis. Check whether the interface of control line of the Y axis motor is loose. It is necessary to replug both ends of the Y motor line/replace the Y motor control line /Y motor. Proceed to the next step if the problem still exist;

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4.Replace the mainboard.

according to video link:

https://support.xtool.com/hc/en-us/articles/1500010790241-How-to-replace-the-mainboard

 

Qx143 The limiter is abnormal

1.Update the firmware

Your computer needs to be connected to the Internet

Open the laserbox software

Click the menu bar in the upper left corner, click "Help" in the drop-down menu, and then click "Check for updates".

Picture_2.png

2.Push the XYZ axis under the boot state to see if the axis is locked:

  1. If the XYZ axis does not lock, the main board needs to be replaced;
  2. If the XYZ axis is locked, it is proved that the motor has power supply, then proceed to the next step;

3.Enter the debugging interface(for windows system is 'Ctrl+F1' or 'Ctrl+Fn+F1';for MacOS is 'Command+F1') and test the Z axis separately. Click Z+ and Z- to check the Z-axis movement on two directions:

Picture_3.png

4.If the Z-axis can only move forward, there may be problems on limiter. It is necessary to check whether the Z-axis limit iron is in place and whether there is deformation. If there is, it is necessary to straighten it so that it can be aligned with the center of the photoelectric switch; Check whether the limiter is damaged: when machine is on, put a small piece of paper inside the photoelectric switch, to see if the light is normal, if the light on limiter is not on, the limiter need to be replaced;

Picture_4.png

5.If the Z axis cannot move, there may be a problem with the motor of Z-axis. Check whether the interface of control line of the Z axis motor is loose. It is necessary to replug both ends of the Z motor line/replace the Z motor control line /Z-axis control board/Z motor. Proceed to the next step if the problem still exist;

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6.Replace the mainboard.

according to video link:

https://support.xtool.com/hc/en-us/articles/1500010790241-How-to-replace-the-mainboard

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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