Pre-sales FAQ

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Contents

 

Q1: Is Laserbox safe?

Q2: How does laser cutting work?

Q3: What types of files can be engraved by Laserbox?

Q4: What types of files can be laser cut by Laserbox?

Q5: How do the speed and power settings influence engravings/cuts?

Q6: How can I ensure the best performance of the Bring Sketch to Life functionality?

Q7: Any requirements on computer configurations if I want to use the software Laserbox?

Q8: Is Laserbox difficult to get started with?

Q9: Why doesn't Laserbox come with scram button?

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Q1: Is Laserbox safe?

 

Laserbox is designed to be fully enclosed to ensure the safety of operators. Besides, Laserbox can stop working the moment its lid is opened, which protects operators from being hurt. In addition, Laserbox is CE, FCC and FDA certified. All Laserbox’s electronic components are China CCC standard certified. According to the existing international standard, Laserbox is classified by FDA as Class I laser product, meaning Laserbox is as safe as laser printers commonly used in offices and is not hazardous to human body.

 

Q2: How does laser cutting work?

 

Laser cutting works by having a high-powered, highly-focused laser beam radiated from a laser generator run through a material, leaving a clean cut with a smooth finish. To put it more clearly, the laser beam heats the surface of a material to its melting or boiling point, and meanwhile the high-pressure gas in line with the laser beam blows molten or vaporized materials from the cutting area. As the laser beam runs through the material, it finally leaves a cut on the material.

 

Q3: What types of files can be engraved by Laserbox?

 

Image (bitmap) engraving is a common design method. Using Laserbox, you can engrave photos or pictures (BMP, GIF, JPG, PNG and other formats) onto materials such as wood, medium-density fibreboard. Photos taken by mobile phones and most of those pictures you find on Internet are bitmaps. Specifically speaking, bitmaps are pictures which are composed of the smallest possible units – pixels. And the image quality of a bitmap is determined by the resolution (the number of pixels per inch). A larger number of pixels per inch means a higher resolution, and a higher resolution means a better image quality.

 

Q4: What types of files can be laser cut by Laserbox?

 

Graphics (vector) cutting is a common design method. Using Laserbox, we can cut graphics, such as DXF and SVG formats on materials like wood and acrylic. Most of the graphics designed by AI, CAD and CorelDRAW are vector graphics. Vector graphics consist of dots, curves, lines, rectangles, and circles, which together make pictures.

 

Q5: How do the speed and power settings influence engravings/cuts?

 

For engraving:

Lower speed = Deeper engravings

Higher speed = More shallow engravings

Lower power = More shallow engravings

Higher power = Deeper engravings

For cutting:

Lower speed = Wider cuts

Higher speed = Slimmer cuts

Lower power = More shallow cuts

Higher power = Deeper cuts

 

Q6: How can I ensure the best performance of the Bring Sketch to Life functionality?

 

We recommend you use black/red oil-based markers (Deli S550 recommended) to draw pictures on the 3mm (1/8 inch) basswood (with white paper attached) which is officially provided by Makeblock. While drawing, you should not draw images on the edge of the basswood or the barcode.

 

Q7: Any requirements on computer configurations if I want to use the software Laserbox?

 

The performance of Laserbox has little to do with the speed of the computer. However, a faster computer could indeed save you much time on processing images. So, for a smoother experience, the recommended/minimum configurations include:

 

Operating system: 64-bit Windows7/macOS Mojave10.13

Processor: Core i3 / AMD A6 2.4Ghz

RAM: 4GB RAM

Storage: 5GB available

 

Q8: Is Laserbox difficult to get started with?

 

Laserbox is quite easy to get started with. From feedback of some customers, it only took them about 3 minutes to complete their first cutting/engraving project.

 

Besides, Laserbox comes with a User Manual that’s designed to help you quickly pick up. You can also join our Facebook groups to communicate with other Laserbox users and learn from each other.

 

We’d like to help you out whenever you run into issues.

 

Q9: Why doesn't Laserbox come with scram button?

 

Laserbox comes with one button for most of the usage. For emergency stop request, press the button and then the task will be stopped.

 

here they are directly exposed to sunlight. In addition, stress on the wood sheets may also cause warping so please avoid factors that may develop stresses on the materials.

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