Troubleshoot Laserbox Error Code Qx05 2

Article author
Cecilia Fang
  • Updated

Issue description

Error Code 'Qx05 2': Low-Pressure Purifier Not Connected.

The Qx05 2 error code indicates that the low-pressure version of the purifier is not connected. If you see a pop-up notification with this error code, please refer to the steps below to troubleshoot the issue.

#1 Check the Firmware Version

Connect the machine to the software.
The computer should be connected to the Internet.
Check if the firmware is up-to-date as shown in the picture below.
If the issue persists after updating, please move on to the next step.

#2 Check the Purifier Version

Check if you have purchased the purifier below.
  • If not, please connect the machine with the software, and refer to the picture below to disable the purifier check in the device settings.
  • If yes, please move on to the next step.

#3 Check the Purifier Connection

Make sure the smoke exhaust pipe is installed properly:
The pipe from the machine is connected to the upper inlet of the air purifier.
The pipe is intact and not bent or obstructed.
If the issue persists, please move on to the next step.

#4 Remove the Filter Cartridge

Remove the filter cartridge from the purifier and start processing again. Observe if the error code shows up.
  • If not, maybe the filter cartridge is clogged. Please replace the filter cartridge.
  • If yes, please move on to the next step.

#5 Disable the Purifier Check

Connect the machine, disable the 'Purifier check' function in the XCS setting, and start a processing task.
  • If the error code disappears, maybe the motor of the purifier is faulty. Please replace the purifier or its motor.
  • If the issue still persists, maybe the Y1 board or the motherboard is faulty. Please read the article in the link below, collect the troubleshooting steps you have taken, and contact xTool tech support for further advice.

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