About the machine

1. How do I remove the rear cover of the machine?

To remove the rear cover, you need to remove the screws that fix it, six inside the machine and five on the back. After removing the screws, you can pull the rear cover up and take it away.

2. How do I read the information on the state display screen?

3. The engraving or cutting results are poor. What can I do?

One possible cause is that the airflow of the air pump is not properly set. You can set the airflow of the air pump on XCS based on the type and processing power of your material.

4. How do I check the limit switches?

• Y-axis limit switch. The y-axis limit switch is on the right side of the working area, right under the laser tube.

Check whether the latch can slide into the switch. If yes, the limit switch works properly.

• X-axis limit switch. The x-axis limit switch is on the back of the laser module.

Check whether the latch on the y-axis beam can slide into the limit switch. If yes, the limit switch works properly.

5. What are the differences between Class 1 and Class 4 laser machines?

You can identify whether your machine is a Class 1 or Class 4 one based on the sticker on the back of the machine. The strings Class 1 indicates that your machine is a Class 1 laser machine, and Class 4 indicates a Class 4 laser machine.

The requirements for using a Class 1 laser machine are higher than those for using a Class 4 one. For Class 1 laser machines, the laser module needs to work with the working area fully enclosed. No laser is produced if the lid is opened or the baseplate is not installed in place.

The laser module of a Class 4 laser machine can process materials in an open working area. You can remove the baseplate and choose Open plane on XCS to process large and thick materials.

Material engraving

1. What is the maximum thickness of wooden boards I can cut with xTool P2?

As you can find the recommended parameters at xtool.com, xTool P2 can cut plywood of thickness up to 12 mm. For wooden boards of lower density, xTool P2 can cut one of thickness up to 15 mm.

You can cut solid wood of thickness up to 20 mm, such as black walnut and cherry wood. When cutting plywood, you are advised not to cut a piece thicker than 12 mm. The cutting of thick plywood may cause a fire.

2. What is the maximum thickness of transparent acrylic I can cut with xTool P2?

You can cut transparent acrylic of thickness up to 20 mm.

3. Can I engrave on glass with xTool P2?

Yes, you can use xTool P2 to engrave on a glass. You are advised to stick a piece of masking paper on the glass before you connect your machine to XCS for engraving, so that distance measurement can be properly performed.

4. Can I engrave on metal with xTool P2?

No, but you can use xTool P2 to engrave on coated metal, anodized aluminum alloy, and titanium steel. For stainless steel, you need to spray the coating on it before engraving it.

5. What materials can I process with xTool P2?

Most organic materials, such as wooden boards, corrugated paper, density boards, cloth, ceramics, glass, acrylic, stone, and leather.

6. What materials can't I process with xTool P2?

Do not use xTool P2 to process leather containing chromium, polyvinyl chloride, or polyvinyl butyral; and polytetrafluoroethylene, beryllium oxide, and any materials containing halogens, epoxy, or phenolic resins.

7. Can I cut glass with xTool P2?

No, you can't, but you can engrave on glass with xTool P2.

8. Does xTool P2 support Rotary Attachment 1 (RA1)?

Yes, it does.

9. How do I set parameters for engraving?

You can check the recommended engraving settings at xtool.com.

Camera-Based Positioning

1. What are the differences between a distant shot and a close shot?

The distant-view camera is equipped on the cover panel and can capture images of a larger area.

2. A large positioning error occurs. What can I do?

Check whether you select the right processing mode on XCS. To process a material placed below the reference plane (slat plane), you need to select the Open plane mode. You can take a close shot first and then start positioning.

3. Distance measurement failed after I removed the slats. Why?

If you remove the slats, ensure that you select the Open plane mode instead of Laser flat. In Laser flat mode, only the distance of a material placed above the reference plane can be measured. For materials placed under the reference plane, you need to select the Open plane mode on XCS.

4. What are the positioning precisions of distant and close positioning?

For close-view positioning, the precision is 0.3 mm to 0.5 mm; and for distant-view positioning, the precision is also 0.3 mm to 0.5 mm.

5. What are the errors of distant-view and close-view distance measurement?

For close-view distance measurement, the error is less than 1 mm; and for distant-view distance measurement, the error is averaged between 0.5 mm and 1 mm. The distance measurement precision is higher when a material is placed above the reference plane (slat plane).

Light Path Calibration

1. How do I calibrate the light path of xTool P2?

You can refer to the tutorial video at https://youtu.be/vKnBP8xF2U8.

Machine Cooling

1. If liquid leaks out from the water tank, what can I do?

Check whether the cap of the water tank is closed properly. If no, close it. Check for the leak-proof gasket inside the cap. If no gasket is found, contact after-sales services to send the gasket to you.

2. The water level alarm went off. Why?

Check whether the water tank is fully filled. If the liquid does not reach the highest level of the tank body, fill it with antifreeze and purified water as described in the following.

Smoke exhausting

1. How do I exhaust the smoke out of the machine?

Way 1: Connect one end of the smoke exhaust pipe to the machine and the other end to the open air. The fan inside the machine exhausts the smoke out of the machine.

Way 2: Connect the other end of the smoke exhaust pipe to a purifier. You can purchase xTool Smoke Purifier at xtool.com.

Machine connection

1. I can't connect my machine to XCS. What can I do?

Check whether the machine is properly turned on. After turning the machine on, use the USB cable or network cable to connect it to your computer.

2. How do I connect xTool P2 to XCS through Wi-Fi?

(1) Use the USB cable to connect your machine to the computer.

(2) Connect your machine on XCS.

(3) Open the machine setting window and configure the Wi-Fi connection.

Rotary Attachment

1. How do I position the material for processing with the rotary attachment?

Place the material on the rotary attachment and move the rotary attachment to allow the red spot to fall at the highest point of the surface of the material, and then click Quick Measure.

2. With Class 1 xTool P2 and the rotary attachment, what is the maximum size of cylinders I can process?

With the slats removed and using the rollers of RA2, you can process cylinders of diameter up to 42 mm.

Software and Manual

1. Using LightBurn to operate xTool P2, what can I do?

You can use LightBurn to create your design and operate xTool P2 to cut materials. Currently, the camera and auto-focus functions are not supported by LightBurn. You need to perform framing to preview the processing area and manually input the material thickness.

2. Does xTool P2 support the passthrough function? Or do I need to purchase accessories for this function?

Yes, xTool P2 supports passthrough (the function is being developed and can be used in later versions), but you need to manually push the material forward. Alternatively, you can purchase our conveyor feeder to automatically feed the material for processing.

After-sales FAQs

1. Two cutting lines were produced when I cut a material. What can I do?

One possible cause is that the light path has not been calibrated. Refer to the light path calibration tutorial video to perform the calibration. If there are still two cutting lines after the calibration, contact xTool after-sales services at support@xtool.com to check the problem for you.

2. The lid is locked after the engraving is complete. What can I do?

You can restart the machine and slightly press the lid down during the start of the machine. Restarting the machine with the lid closed can ensure the response of the safety lock.

3. The hydraulic rod on the cover panel interferes with the laser module during material processing. What can I do?

Press the roof cover down on the laser module and stick the sticker tight on the laser module, so that the roof cover of the laser module will not get loose.

4. The sending of an engraving project file failed. What can I do?

• If no error is reported by the machine, you can try to send the project file again. Ensure that you close the lid when pressing the button to start processing.
• If an error is reported by the machine, you can restart the machine and try again. Ensure that you close the lid when pressing the button to start processing.