The Rotary Attachment Stops Mid-Job

    Article author
    Cecilia Fang
    • Updated
    This article applies to:
    D1 and D1 Pro
    Rotary Attachment
     

    Issue Description

    If the rotary attachment stops during the processing, please refer to this article for troubleshooting.
     

    #1 Check the Connection Cable

    1. Check if the connection cable is loose or damaged.
    2. If it's loose, unplug and replug the cable.
    3. If it's damaged, contact tech support for advice.
     

    #2 Check the Rotary Motor

    1. Disconnect the rotary attachment.
    2. Roll the roller or the chuck by hand.
    3. See if there is any blockage in the movement.
     

    #3 Check the Firmware Version

    Make sure the firmware is up-to-date. You can refer to the articles below on how to check and upgrade your firmware. Upgrade the Firmware for D1 and D1 Pro
     

    If None of the Above Works

    If you have followed the instructions above and the issue is still not resolved, please read the article in the link below, collect the troubleshooting steps you have taken, and contact xTool tech support for further advice.

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