This article applies to:
D1 and D1 Pro with all laser modules.

Issue Description

When you've already done setting up the Wi-Fi configuration, but the machine still won't show up on the 'Connect device' window (like the picture below), it could be a network environment or firewall software issue. In this article, we will help you narrow the causes down and provide a fix.

#Check the Network of Device and Machine

For your computer to communicate with the machine via Wi-Fi, both of them must be under the same network. If your computer is connected to Wi-Fi A and your machine is somehow connected to Wi-Fi B, they can't talk to each other.

If they are already under the same network, please try these as well:

• Wi-Fi passwords consist of pure letters.
• The 2.4G frequency band is used.

For detailed steps on setting up the Wi-Fi connection, please refer to the tutorial article below:

• Connect the Device Through Wi-Fi

#Check the Wi-Fi Signal

Try another Wi-Fi environment, or connect your computer and machine to the same hot spot on your phone. See if this gets you a workable network.

#Check VPN Software and Firewall Function

Please make sure that the VPN software on your computer is turned off when you connect to the machine using Wi-Fi and turn off the firewall function and antivirus software on your computer.

If None of the Above Works