Valuable Information for Troubleshooting You could Provide Us with

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Cecilia Fang

https://support.xtool.com/hc/en-us/articles/12937400894103-Help-Tech-Support-Troubleshoot-Faster

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9 comments
  • I sent supporting pics, as well as the unit i have, as well as videos.

     

    -2
  • Software version: v1.1.24

    Firmware: V40.31.005.01B7

    SN# P1030252220704000028

    Windows11 Home

    0
  • xTool D1 ser No: P1030229220822000057

    s/w v1.1.24

    firmware : V40.30.010.01 B2

    using iMAC

    I have a couple of queries now.

    1) when cutting out, I get burn marks on the right hand side and the bottom side of a rectangle.

    The left hand side and top edge does not have burn marks.

    2) i tried to upgrade the firmware to 40.31.010.01.

    every time I try to do this I get a message to say firmware uploaded ok ensure the update switch is re-positioned for normal use.

    After moving the switch and clicking on the confirm button my laser looses contact then regains contact and tells me that I need to upgrade

    my firmware to 40.31.010.01. It does this every time.

     

    Any help please.

     

    Jeff Perkins

    1
  • Jeff Perkins  Hello Jeff, thank you for the message. A ticket has been created for the issue and one of our agents shall get back to you soon via email. Appreciate your patience and have a nice day!

    0
  • Hi
    Mi laser is not engraving
    My email is
    Peluzo254@gmail.com

    0
  • My machine is the xTOOL D1 Pro; it was working normally, when I opened XCS, an update message appeared, which I confirmed (Update successful). After that, the machine no longer recognizes the USB and is not working anymore. When I click Process in XCS, the following message appears: "The device is offline. Please connect the device."

    Software version: v1.1.24
    Firmware version: ???? (Cannot find usb device)
    Product Serial Number: xTOOL D1S - P1030318220905000013
    Computer System Information: Windows 10 Pro - OS 64 bits

    Any help, please.

    My email: meuviolino@hotmail.com

    0
  • Jesus Sanchez Hello there, it seems that you have created a ticket for the issue already and one of our agents will assist you soon via email. Appreciate your patience and have a nice day!

    0
  • Daniel Fernandes Hello Daniel, it seems that you have created a ticket for the issue already and one of our agents will assist you soon via email. Appreciate your patience and have a nice day!

    0
  • My computer will not connect to the engraver- using USB connection and continuously get failure message.
    Bought on Amazon
    Xtool D1
    Serial number: P1030228221126000164
    Windows 10
    Laserbox V1.1.9

    Cyoder1586@gmail.com

    0

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