Valuable Information for Troubleshooting You could Provide Us with

Article author
NZ
  • Updated

The information below could help a lot with troubleshooting if you may kindly provide us with when email at support@xtool.com. Thank you!

  1. Software version
  2. Firmware version
  3. Product Serial Number (S/N)
  4. Computer System Information
  5. Project file(s)
  6. Problem video(s)

1. Software version

20220818-113144__1_.jpg

2. Firmware version

image__3___1_.png3. Product Serial Number (S/N)

You may find the Serial Number on a label attached to the Rear Plate of the machine.

20221110-183534.jpg

4. Computer System Information

Windows:

Right-click on Start, then click on Run and Enter "dxdiag" command for System Information.

mceclip4.png

macOS:

Click Go>Utilities>System Information

mceclip8__1_.png

5. Project file(s)

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6. Problem video(s)

The video(s) should cover the whole operation process and the fault phenomenon.
If the failure is not easily reproducible or it occurs at random, please describe in detail the operation performed before the failure and the failure itself.

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