Issue description
When M1 is connected to the power adapter and power supply, it fails to power on after the switch is turned on. Meanwhile, both the physical start button light and the internal LED light remain off. If you encounter this issue, please refer to this guide for troubleshooting.
To identify the cause of the malfunction, troubleshoot each case below based on the status of the power adapter indicator light after powering on:
- Case 1: The power adapter indicator light stays on or goes out.
- Case 2: The power adapter indicator light keeps blinking.
Case 1: The indicator stays on or goes out
How to fix it
#1 Secure power cable
- Check and re-plug the cable on both ends to ensure a secure connection between the adapter and M1.
- If the issue persists, proceed to the next step.
#2 Use the original adapter
- Check if you are connecting M1 to the power with a third-party adapter.
- If so, please use the original power adapter cable to determine if this issue is due to the incompatibility with a third-party adapter.
- If this is not the case, continue to the next step.
#3 Replace the power adaptor
- Check the output voltage of the power adapter with a multimeter to determine if it’s within the acceptable range (10W model: 13.5V | 5W model: 12V).
- If the output voltage is significantly below the normal range, this suggests an adapter malfunction. Please replace it.
- If this does not resolve the issue, proceed to the next step.
#4 Replace the main control board
- If, however, the output voltage is within the acceptable range and stable, but M1 still cannot power on, this suggests the main control board failure. Please replace it.
Case 2: The indicator keeps blinking
How to fix it
#1 Use the original adapter
- Check if you are connecting M1 to the power with a third-party adapter.
- If so, please use the original power adapter cable to determine if this issue is due to the incompatibility with a third-party adapter.
- If this is not the case, continue to the next step.
#2 Replace the power adaptor
- Check the output voltage of the power adapter with a multimeter to determine if it’s within the acceptable range (10W model: 13.5V | 5W model: 12V).
- If the output voltage significantly exceeds the normal range for M1, this indicates the adaptor is malfunctioning.
- Please replace the power adapter.
- If this does not resolve the issue, proceed to the next step.
#3 Replace the main control board or the laser module
- Power M1 off and flip it over.
2. Remove the protective cover of the main control board with a Phillips screwdriver by referring to the video below.
3. Cover the laser module with the baseplate. Unplug the white ribbon cable (refer to the image below).
4. Reboot M1 to inspect:
- if it still cannot power on and the adapter indicator light keeps blinking, this implies the main control board is short-circuited. Please replace the main control board.
- if it powers on normally and the adapter indicator light becomes steady, this points to an internal short circuit in the laser module.
5. If none of the above solutions resolve your issue, please record a video demonstrating the main control board and the status of the adapter indicator light. Forward them to the xTool Customer Service at support@xtool.com for further analysis.
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