Issue Description

After powering the device on and connecting it to the computer with an Ethernet cable, the device can't be found in the device list under the Ethernet option in XCS, as shown below.

1 Replug the Ethernet Cable

• Please check the Ethernet connection cable.
• Ensure that both ends are properly plugged in.

2 Try a Different Ethernet Cable

This is to rule out that the cable itself is faulty.

3 Try Another Computer

• The ethernet port on some computers may not work due to configuration or hardware issues.
• Try with another computer or docking station that supports Ethernet configuration.

4 Check the Ethernet Cable Adapter inside the Device

1. Take off the left plate of the device and unplug the inner Ethernet extension cable from the control board.
2. Connect your Ethernet cable directly to the control board instead.
3. If it connects successfully, it means the extension cable inside the device is faulty and needs replacement.