Troubleshooting

Please follow these steps in order.

STEP1: Use the xTool USB cable

• Use only the USB cable included with the printer. Third-party cables may lack shielding or proper power delivery.
• Inspect the cable for bends, frays, or loose connectors.
• If you are already using the xTool cable, proceed to the next step.

STEP2: Update USB drivers

• Outdated or corrupted USB drivers are a common cause of connection problems leading to blue screens.
• Check for and install the latest USB driver updates for your specific computer model. You can usually do this through:
  • Windows Update (check optional updates).
    • Press Win + I → Windows Update → Check for updates → Install all pending driver updates.
  • The Device Manager in Windows.
    • Press Win + X → Device Manager → Expand Universal Serial Bus controllers.
    • Right-click each USB hub → Update driver → Search automatically.
  • Visit the support or driver download section of your computer manufacturer's website.

• After updating the drivers, restart your computer and try connecting xTool Apparel Printer again.
• If the issue persists, continue to the next step.

STEP3: Update operating system

• Ensure your Windows operating system has all the latest updates installed. Sometimes, incompatibilities between hardware and older OS versions can cause instability.
• Go to Windows Update settings on your PC and check for any pending required or optional updates. Install all available updates.
• Restart your computer after the updates are complete.
• Try connecting the xTool Apparel Printer again. 
• If the blue screen issue still occurs, proceed to the next step.

STEP4: Try a different high-quality USB cable

• If you have followed steps 1-3 using the official xTool cable and the problem hasn't been resolved, it's possible the xTool cable itself might be faulty.
• As a final check, try using a different, high-quality USB data cable to connect the printer to your computer.
• If you have completed all the troubleshooting steps above and your computer still shows a blue screen when connecting your xTool Apparel Printer, please contact xTool Customer Service for further assistance.

Still experiencing issues?

Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.

For a prompt resolution, please include the following details:

• A detailed description of the issue;
• Windows version and build number;
• Video/photos of the BSOD error code (e.g., DRIVER_IRQL_NOT_LESS_OR_EQUAL) (if applicable); and
• Any troubleshooting steps you have already attempted as well as relevant findings.

Providing this information will help xTool technical support engineers resolve your request promptly.

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