Possible causes

1. Heat build-up inside M1 Ultra causes malfunctions.
2. The central processing unit (CPU) fan of M1 Ultra may fail.
3. The heat sinks on the main control board might become dislodged.

Possible causes

1. The X-axis motor may be overheating, causing operational issues.
2. The connection between the main control board and the X-axis motor may be loose or failing.
3. The X-axis driver module on the main control board may be malfunctioning.

Troubleshooting

#1 Cool the X-axis motor down

1. Turn off the machine completely.
2. Open the lid to allow the X-axis motor to cool down for approximately 5 minutes.
3. After about 5 minutes of cooling, reboot the machine and run XCS to check if the issue persists.
4. It is advisable to avoid operating M1 Ultra in a high-temperature environment to mitigate the X-axis motor overheat.
5. If this issue continues, proceed to the next troubleshooting step.

Y-axis Driver Exception (Error code: M23 S136)

Issue description

• When operating M1 Ultra with xTool Creative Space (XCS), you may encounter an error message indicating a "Y-axis driver exception." Please refer to the steps outlined below for troubleshooting.

Possible causes

1. The Y-axis motor may be overheating, causing operational issues.
2. The connection between the main control board and the Y-axis motor may be loose or failing.
3. The Y-axis driver module on the main control board may be malfunctioning.

Troubleshooting

#1 Cool the Y-axis motor down

1. Turn off the machine completely.
2. Open the lid to allow the Y-axis motor to cool down for approximately 5 minutes.
3. After about 5 minutes of cooling, reboot the machine and run XCS to check if the issue persists.
4. It is advisable to avoid operating M1 Ultra in a high-temperature environment to mitigate the Y-axis motor overheat.
5. If this issue continues, proceed to the next troubleshooting step.

#2 Secure the Y-axis motor cable

1. Power off M1 Ultra completely and flip it over.
2. Follow the video tutorial below (from 0:00 to 1:32) to remove the main control board shield.
3. Inspect the connectors (refer to the image below) on the Y-axis motor for any loose connections. If any, secure them properly.
   
4. Reboot M1 Ultra to check if the machine resumes proper operation.
5. If this does not resolve the issue, move to the next step.

#3 Replace the main control board

1. When the Y-axis driver module on the main control board malfunctions, the laser module cannot move along the Y-axis.
2. If the previous troubleshooting steps do not resolve the issue, this malfunction may be the cause.
   
3. Please replace the failed main control board to settle the issue.
4. Contact our xTool Customer Service for a replacement. Please include a detailed description of the issue, the serial number on the back of the machine (refer to the image below), your recipient information, and a list of the troubleshooting results you have already attempted to help us determine the appropriate course of action promptly.

Z-axis driver exception (Module on basic carriage | Error code: M23 S137)

Issue description

• When operating M1 Ultra with xTool Creative Space (XCS), you may encounter an error message indicating a "Z-axis driver exception (module on basic carriage)." Please refer to the steps outlined below for troubleshooting.

Troubleshooting

#1 Cool the Z-axis motor down

1. Turn off the machine completely.
2. Open the lid to allow the Z-axis motor to cool down for approximately 5 minutes.
3. After about 5 minutes of cooling, reboot the machine and run XCS to check if the issue persists.
4. It is advisable to avoid operating M1 Ultra in a high-temperature environment to mitigate the Z-axis motor overheat.
5. If this issue continues, proceed to the next troubleshooting step.

 

#2 Inspect the basic carriage ribbon cable

1. Power off M1 Ultra completely.
2. Follow the video tutorial below (from 0:00 to 1:27) to remove the Z-axis cover and the basic carriage cover.
3. Inspect the ribbon cable (refer to the image below) of the basic carriage that connects to the Z-axis control board for any signs of looseness or damage.
   
   1. If the cable is loose, secure the ribbon cable connection.
   2. If the cable is damaged, contact our xTool Customer Service for further assistance.

• If this does not resolve the issue, proceed to the next step.

 

#3 Inspect the 36-pin ribbon cable

1. Power off M1 Ultra completely.
2. Follow the video tutorial below (from 0:00 to 1:40) to remove the Z-axis cover.
3. On the back of the Z-axis control board, carefully inspect the 36-pin ribbon cable (refer to the image below) for any signs of looseness or damage.
   
4. If the cable is loose, secure the ribbon cable connection. Unplug and replug to ensure it is fully inserted until the white line on the 36-pin ribbon cable is aligned with the edge of the connector.
5. If the cable is damaged, contact our xTool Customer Service for further assistance.
6. If the issue persists despite following the above steps, please contact xTool Customer Service at support@xtool.com. Include a detailed description of the issue and a list of the troubleshooting results you have already attempted for further diagnosis.

 

Z-axis driver exception (Module on multi-function holder | Error code: M23 S155)

Issue description

• When operating M1 Ultra with xTool Creative Space (XCS), you may encounter an error message indicating a "Z-axis driver exception (module on multi-function holder)." Please refer to the steps outlined below for troubleshooting.

 

Possible causes

1. The Z-axis motor on the multi-function holder may be overheating, causing operational issues.
2. The Z-axis motor cable inside the multi-function holder or the motor itself may be malfunctioning.

 

Troubleshooting

#1 Cool the Z-axis motor down

1. Turn off the machine completely.
2. Open the lid to allow the Z-axis motor to cool down for approximately 5 minutes.
3. After about 5 minutes of cooling, reboot the machine and run XCS to check if the issue persists.
4. It is advisable to avoid operating M1 Ultra in a high-temperature environment to mitigate the Z-axis motor overheat.
5. If this issue continues, proceed to the next troubleshooting step.

 

#2 Conduct a cross-test with another processing module

1. Remove the currently installed laser module from your M1 Ultra.
2. Install an alternate processing module from your M1 Ultra package.
3. Test the alternate processing module with a process project.
4. Evaluate the results:
   1. If the alternate processing module operates properly, this suggests the original processing module is malfunctioning. Please contact xTool Customer Service at support@xtool.com for further assistance.
   2. If the alternate module does not operate correctly, this rules in a breakdown of the Z-axis control board. Please contact xTool Customer Service at support@xtool.com for further assistance.